Q: Why is the Leeds Trinity University campus closed?
A: Following Government guidance, the University campus was closed to staff, students and community members on 17 March. Essential work and campus modifications are currently being carried out to enable the campus to re-open for a restricted number of students and essential staff from Monday 14 September.
Q: The Government recently announced that all indoor gyms and sports facilities can re-open from 25 July. What does this mean for Trinity Fitness?
A: The Government guidelines state that indoor gyms and fitness facilities may re-open from 25 July, but only if they are able to adhere to the latest safety guidelines. The University is currently working to determine how these guidelines can be implemented within its own facilities. As capacity will be restricted to 14, access to Trinity Fitness will initially be offered to student members only on a trial basis from Monday 14 September. A formal review of these arrangements will take place on Wednesday 30 September and any changes will be communicated to members at that time.
Q. What will a formal review of the arrangements look like?
A: At the formal review we will assess the arrangements in accordance with the latest health and safety guidance and the current demand for the facilities versus maximum capacity. Demand will be measured via the online booking app, which will provide real-time data for bookings and attendance on-site, to determine when and how community and staff members can access the facilities.
Q: When you do re-open to the community, how will I book the fitness suite and classes?
A: We have developed a new online system for booking the fitness suite and classes, which you will have access to via an app on your phone. Full details will be communicated in advance.
Q: How do I get in contact with Trinity Fitness about my membership?
A: Please contact email@example.com and a member of staff will aim to reply to you within 24 hours.
Q: I want to cancel my direct debit membership. What do I do?
A: We fully understand if you wish to cancel your membership and will be able to arrange this for you. Alternatively, we can freeze your membership until we are able to re-open fully. We will be giving all existing community members one month of free membership when they return, with the usual direct debit payment resuming in the second month.
Q: Do I get a refund on my annual membership?
A: Yes, we can organise a pro rata rebate from the date of closure on 17 March for the remainder of your annual membership. If you would like us to do this, please get in touch at firstname.lastname@example.org
Q: I am a pay as you go and/or MOVE GB member. Can I still use the fitness suite?
A: We will be regularly reviewing the arrangements and will be in touch with you when we are able to offer you access.